Contact information
CONTACT INFORMATION
Effective date: 3 August 2026
Last updated: 24 September 2026
1. Customer support
For questions about products, orders, payments, delivery, returns or complaints, contact Pencell Peptide (PCP) by email:
We provide customer support electronically through this address.
Please include your order number when contacting us about an existing order.
2. Seller information
Pencell Peptide (PCP) is a trading brand of:
Swift & Easy s.r.o.
Podkrušnohorská 1070
435 11 Lom
Czech Republic
Company identification number (IČO): 19285825
VAT identification number (DIČ): CZ19285825
Registered in the Commercial Register maintained by the Regional Court in Ústí nad Labem, file number C 50443.
Swift & Easy s.r.o. is the seller and contracting party for purchases made through the Pencell Peptide (PCP) online store.
3. Delivery telephone number
A telephone number is required during checkout.
This number may be shared with our appointed delivery providers, including Packeta/Zásilkovna, and their local delivery partners for:
- Delivery notifications
- Payment notifications
- Courier contact
- Pickup-point or parcel-locker information
- Resolving delivery problems
The telephone number entered during checkout is used for delivery-related purposes. For customer support, contact us at info@pencellpeptide.cz.
4. Order enquiries
When contacting us about an order, please provide:
- Your full name
- Your order number
- The email address used for the order
- A short description of your question or issue
Do not send complete payment card details, passwords, medical records or other unnecessary sensitive information by email.
5. Returns and complaints
Before returning a product, email:
Please do not send returns without first reviewing our Return and Refund Policy.
Unless we provide different return instructions, the return address is:
Swift & Easy s.r.o.
Podkrušnohorská 1070
435 11 Lom
Czech Republic
Returns must not be sent with cash on delivery or other charges payable by Pencell Peptide (PCP). Such shipments may be refused.
6. Delivery support
After an order is dispatched, tracking and delivery-management options are provided through the selected delivery provider.
For questions about the product, order contents, cancellation, return or refund, contact Pencell Peptide (PCP).
For changes to an active delivery, customers may also use the official tracking or delivery-management options provided in the shipment notification.
7. Response and communication
We aim to respond to customer enquiries without undue delay during Czech business days.
Email is our official customer-support channel. Please keep copies of relevant order and support communications.
8. Contact
Pencell Peptide (PCP)
Operated by Swift & Easy s.r.o.
Email: info@pencellpeptide.cz